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‎04-06-2023 09:54 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I receive the following message "the indicated cartridges are not communicating correctly with the printer. if the problem persists, replace the cartridges" I went out and bought a new hp cartridge and put it in the printer and still get the same error message. My printer is a an office jet pro 9015e all-in-one

Category:
1 REPLY 1

‎04-12-2023 03:34 AM

HP Recommended

@charlesarana9 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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