printer problem

[ladymoran]

i hooked up a new printer that i have had couple yrs in the closet. it appears to be set up right but nothing prints eventhough it says printing (.question) could the ink have dried up even though the ink levels show full ???

[Irfan_06]

Hi @ladymoran,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that is not printing.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- Where the ink cartridges left in the printer while it was not in use for all these years?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[ladymoran]

people are telling me the ink could have dried up sitting so long   it was still in the package...i ordered more ink so i will let you know if that is the problem

[ladymoran]

the ink levels are showing full but they say it could be lieing if its dried up

[Irfan_06 · Accepted solution]

Hi @ladymoran,

It’s definitely possible for ink to dry up if it’s been sitting unused for a long time, even if it’s still in the package. Hopefully, the new ink will solve the issue! Let me know how it goes once you get it.

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation. 

Take care and have a great day ahead!

Irwin6

HP Support

[ladymoran]

YES  i got new ink and it fixed it...it never dawned on me that still new in package would dry up...ty 

[Irfan_06]

Hi @ladymoran,

That's great! Happy to hear that the issue has been resolved after replacing the ink cartridge. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support