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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RandiW
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printer stopped printing black

HP Recommended
desk jet 3520 e-print all-in-one
Microsoft Windows 10 IOT

Hello, I have a HP deskjet 3520 e-print all-in-one.  I use it a lot lately and one day it stopped print the color black.  I cleaned the cartridges and print heads several times. 

According to the directions in hp smart, I cleared the vent at the top of the cartridge and I changed the cartridge 3 times!  The printhead cannot be removed on this machine. The print quality report doesn't  show the black color at all.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@RandiW, Welcome to HP Support Community!

 

If you have already performed the steps from the document No black ink, wrong colors, other print quality issues, and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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