printer will not align after putting in new ink cartridge. Prints out alignment sheet but no prompt

[KATSOLY]

printer prints but poor unaligned quality.  anyone know how to do a hard reset on alignment.  Tried so many times; resetting unplugging.  etc.

Thanks for any feedback!!!

[Raj_05]

Hi @KATSOLY,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To address alignment issues with your HP OfficeJet 4655 All-In-One Printer, you can perform a hard reset and alignment through the following steps.

Hard Reset

1. Turn Off the Printer:
   • Make sure the printer is powered on.
   • Disconnect the power cord from the back of the printer.
   • Unplug the power cord from the wall outlet.
   • Wait for at least 60 seconds.
   • Plug the power cord back into the wall outlet.
   • Reconnect the power cord to the back of the printer.
   • Turn the printer back on.

Perform Alignment

Access Printer Settings:

• On the printer's control panel, tap the Home button if it's not already on the main screen.
• Navigate to Setup (gear icon).

Initiate Alignment:

• From the Setup menu, select Printer Maintenance or Tools.
• Select Align Printer or Align Printhead.
• Follow the on-screen instructions to complete the alignment process. The printer will print an alignment page.

Scan Alignment Page:

• Place the alignment page face down on the scanner glass.
• Close the scanner lid.
• Press OK to scan the alignment page. This process will calibrate the printer for optimal print quality.

Additional Steps

Update Printer Firmware:

• Ensure your printer's firmware is up to date by visiting the HP support website and downloading the latest firmware for your printer model.

Check Ink Cartridges:

• Make sure the ink cartridges are properly installed and have sufficient ink levels.
• Clean the ink cartridges using the printer's maintenance tools.

Print Diagnostic Page:

• Print a diagnostic page to check for any other issues with the print quality.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support