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‎03-08-2025 01:07 PM

HP Recommended
Operating System: Microsoft Windows 11

Printer won't print after replacing ink 

cartridge office jet pro 6978

Category:
1 REPLY 1

‎03-11-2025 10:10 AM

HP Recommended

Hi @Ed804,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

  • Did you receive any error messages or blinking lights on the printer after installing the new cartridges?
  • Are the cartridges genuine HP or third-party replacements?
  • Have you tried running a printhead cleaning cycle from the printer’s settings?

 

Try updating the firmware. Click here

 

You may also refer to this document for for further assistance. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I am an HP Employee.
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