printhead issue after troubleshooting

[mike1167]

officejet pro 8610

[Raj_05]

Hi @mike1167,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing printhead issues with your Officejet Pro 8610. Let's try to troubleshoot further. Here are some steps you can follow.

Clean Printhead:

• Open the printer control panel.
• Touch Setup, then select Tools.
• Choose Clean Printhead.
• Follow the on-screen instructions to complete the cleaning process.

Check Printhead Health:

• Print a Printhead Health Report.
• Evaluate the report for any issues and follow any recommended actions.

Reset the Printer:

• Turn off the printer.
• Wait for a few minutes and then turn it back on.

Update Firmware:

• Ensure your printer has the latest firmware. You can check the HP website for firmware updates specific to your printer model.

Replace Printhead:

• If the issue persists, you might need to replace the printhead. Follow the printer manual.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support