printhead

[2ETA]

HP OfficeJet Pro 8715 error.  "Printhead Problem: The printhead appears to be missing, not detected, or incorrectly installed Oxc19a0023.  Where can I purchase a replacement printhead?

[Raj_05]

Hi @2ETA,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code Oxc19a0023 on your HP OfficeJet Pro 8715 typically indicates a printhead problem. Here are steps you can follow to troubleshoot and potentially resolve the issue.

Turn Off and Unplug: Turn off the printer and unplug it from the power source. Wait for about 60 seconds before plugging it back in and turning it on.

Check Printhead Installation:

• Open the printer’s access door to the printhead.
• Remove the printhead by gently releasing the latches or levers holding it in place.
• Check for any protective tape or packing materials that might still be on the printhead or cartridges.
• Reinstall the printhead carefully, ensuring it is properly seated and locked into place.

Clean the Printhead Contacts:

• With the printhead removed, gently clean the copper-colored contacts on both the printhead and inside the printer using a lint-free cloth slightly moistened with distilled water or isopropyl alcohol. Allow everything to dry completely before reinstalling.

Check Cartridges:

• Ensure that the ink cartridges are properly installed and seated. Remove and reinstall them to be sure.

Perform a Printer Reset:

• Some printers allow you to perform a reset via the printer's settings menu. If your printer has this option, try performing a factory reset.

Update Printer Firmware:

• Check for any firmware updates available for your printer on the HP website. Updating the firmware can sometimes resolve compatibility issues.

Inspect for Damage:

• Look for any visible damage to the printhead or the area where the printhead is installed.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support