printing error

[NehaBK]

getting printing error

selection conflict were encountered. would you like them auto-solved?

print on both side: flip on long edge

paper size: legal

[Nal_NR]

Hi @NehaBK,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The error you're encountering typically indicates that there is a conflict between the print settings you've selected. Here are a few steps you can take to resolve the issue:

Check Printer Settings:

• Ensure that the paper size you have loaded in the printer matches the size you have selected in the print settings. In this case, make sure you have legal-sized paper loaded.
• Verify that the duplex printing option ("Print on both sides: flip on long edge") is supported for the legal paper size by your printer.

Update Printer Drivers:

• Ensure that your printer drivers are up to date. You can download the latest drivers from the HP website.

Reset Print Settings:

• Sometimes, resetting the print settings to default and then reselecting your desired options can resolve conflicts.
• Open the print dialog box, reset the settings, and then choose "Print on both sides" and "Legal" paper size again.

Use HP Smart App:

• If you're not already using it, try printing through the HP Smart app. This app often handles print settings more smoothly and can resolve conflicts automatically.

Manual Adjustment:

• If the automatic resolution option does not work, manually adjust the settings:
  • Open the document you want to print.
  • Go to the print settings.
  • Select the correct paper size (Legal) and duplex option (flip on long edge).
  • Make sure the printer is set to print using these settings.

Firmware Update:

• Check if there is a firmware update available for your printer. Sometimes, firmware updates can fix known issues and improve compatibility.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @NehaBK,

Please find the next steps below.

Step-by-Step Guide (Example with Windows):

Open the Print Dialog:

• Press Ctrl + P or go to File > Print in your document application.

Select Printer:

• Choose your HP Smart Tank 750 printer from the list.

Printer Properties:

• Click on Printer Properties or Preferences.

Paper/Quality Tab:

• Go to the Paper/Quality tab.
• Select Legal as the paper size.

Finishing Tab:

• Go to the Finishing tab.
• Check the Print on Both Sides option.
• Select Flip on Long Edge.

Apply and Print:

• Click Apply and then OK.
• Try printing your document.

If you continue to experience issues, I recommend you contact phone support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.