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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Nagaraju1978
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printing magenta and yellow colour mising

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Hp deskjet Gt5811
Microsoft Windows 7 (32-bit)

colour missing

 

3 REPLIES 3
Kumar0307
HP Support Agent
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@Nagaraju1978, Welcome to the HP Support Community!

 

I understand you are not able to print in Yellow or Magenta. Kindly perform the steps mentioned in this document to resolve this issue - Color or Black Ink Not Printing; Other Print Quality Issues

 

Try making a standalone copy in black and color to check if the result. By this, we can conclude if this is a hardware or a driver issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Jillybean1976
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I am having the same problem with a new HP Envy 5010 - I've gone through all the steps provided and no success.  I have printed out a test page black and white fine, colour only printing yellow or cyan

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Kumar0307
HP Support Agent
HP Support Agent
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@Jillybean1976, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the ink cartridges up to 2 times.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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