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printing problem

HP Recommended
HP desk jet 5075
Microsoft Windows 10 (64-bit)

 On windows 10 Control Panel > Devices and printers >  HP deskjet5075  >  Print server properties…

although Both the boxes are unchecked and both cartridges are full with ink the printer simulates an empty cartridges and refuse to print!

Yesterday the problem was solved this way, this morning start to behave as before. I need a solution urgently!!!!!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Thomalaris

 

Welcome to the HP Support Community.

 

Do you have any other set of cartridges to try so that we can check if the issue is with the cartridge?

 

Are you using Genuine HP inks?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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