printing sounds, but pages emerge blank

[JanisB99]

HP Envy 6055e  The printer makes the same noise when I send it something to print, but paper emerges blank.

Think I changed something this morning in my preferences. I only use black cartridge

[Kuroi_Kenshi]

Hi @JanisB99,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Cartridge:

• Ensure that the black ink cartridge is installed correctly and has sufficient ink.
• If the cartridge is low or empty, consider replacing it.

Reinstall the Ink Cartridge:

• Open the ink cartridge access door.
• Remove the black ink cartridge and then reinsert it, ensuring it's securely in place.

Printer Preferences and Settings:

• Go to your “Printer Preferences” to ensure you are using the correct settings.
• Make sure that your printer is set to print in black and white, as per your preference of using only the black cartridge.

Printer Software Update:

• Check if there are any pending updates for your printer's software or firmware.
• You can do this by visiting the HP Support website and searching for updates for your model.

Run a Print Head Cleaning:

• Run the print head cleaning utility from the printer control panel or via the HP Smart App.
• This can help to clear any clogs or blockages within the print head that may be causing the issue.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and power it on.

Perform a Test Print:

• After following the above steps, try printing a test page to see if the issue is resolved.

I hope this helps.

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Best regards,