"Color"does not print

[hambonzz]

"Color" does not print.

[Sneha_01]

Hi @hambonzz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is not printing in color, here are some steps you can take to troubleshoot and resolve the issue:

1. Check Color Cartridge

• Verify Installation: Make sure the color cartridge is installed correctly and securely.
• Check Ink Levels: Even if it’s a new cartridge, check the ink levels to ensure it’s not empty or defective.

2. Run Printhead Cleaning

• Use the printer’s maintenance menu to run the printhead cleaning utility. This can help clear any blockages in the nozzles.

3. Print Quality Diagnostic

• Print a diagnostic or test page from the printer’s settings. This will help determine if the color issue is with the cartridges or the printer itself.

4. Check Printer Settings

• Print in Color: Ensure that the print settings are set to print in color:
  • On Windows, go to Devices and Printers, right-click your printer, select Printing Preferences, and make sure "Color" is selected.
  • On Mac, go to Printers & Scanners, select your printer, and check the settings.

5. Update Drivers

• Ensure that your printer drivers are up to date. Visit the HP website to download the latest drivers for your printer model.

6. Check for Software Issues

• If you are printing from a specific application, ensure that color printing is enabled in that application’s print settings.

7. Reset Printer Settings

• Reset the printer to factory settings if other troubleshooting steps don’t resolve the issue. Refer to the printer manual for specific instructions on how to do this.

8. Perform a Hard Reset

• Turn off the printer, unplug it from the power source, wait for 60 seconds, plug it back in, and turn it on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support