cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
Level 1
3 2 0 0
Message 1 of 5
189
Flag Post

"Incompatible black cartridge" issue after replacing the black toner in MFP M181FW Printer

HP Recommended
HP Color LasesrJet Pro MFP M181FW Printer
Microsoft Windows 10 (64-bit)

I'm using HP Color LasesrJet Pro MFP M181FW Printer and there are 4 toners. Recently the black toner has run out (which model and part no was 205A and CF530A).

Then I bought an original HP toner for this printer from here (which model and part no were 204A and CF510A) and replace it with the old one (205A). But it is not supporting and showing an error message in the printer's display that "Incompatible black cartridge". But as far as I know that, 204A toner is also compatible with the MFP M181FW Printer (see here), but why it is not working for me? Is it conflicting with the other three 205A toners? or is there another issue?

 

I tried with many methods to solve it (like printer resetting, disabling hp cartridge protection etc.) but no luck!

Please help me to get rid of this problem. Thanks.

 

Here are the printer details:

1601819322729.jpg

 

The error message:

1601819416349.jpg

 

4 REPLIES 4
Highlighted
Level 17
Level 17
29,674 29,394 5,081 11,664
Message 2 of 5
Flag Post
HP Recommended

Hi,

HP 205a cartridges are used by your printer in Europe, Russia, CIS, Middle East, and Africa, HP 204a are used in North America, Latin America, Asia Pacific, and Japan:

https://support.hp.com/ie-en/document/c01766411

 

Were was the printer purchased from? was it purchased in your own country or maybe from another country?

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
Author
Level 1
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks for your valuable information.

 

I bought both printer and toner from my own country (Bangladesh, Asia Pacific region) and the printer was made in Vietnam. So it should support 204A according to your information, right?

Reply
0 Kudos
Level 17
Level 17
29,674 29,394 5,081 11,664
Message 4 of 5
Flag Post
HP Recommended

I have sent you a private message, please click the top envelope icon to access private messaging.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
Author
Level 1
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

I have sent you the information that you wanted about my HP MFP M181FW printer. Please provide me a solution.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation