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Message 1 of 2
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Flag Post

"Ink cartridge access door is open" frozen error message

HP Recommended
OfficeJet 3830
macOS 10.15 Catalina

After changing an ink cartridge, with the correct type, and closing the door, this appeared on the printer screen, and is now frozen. "the ink cartridge access door is open. Close the door to continue". Unplugged the printer, reloaded the cartridges, nothing will unfreeze the message/printer

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @fuller10,

 

I'd like to help!

 

Try the below suggestions 

 

Step one: Close the cartridge door completely

 

If the cartridge door is not completely closed, the error message displays.

  1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

    Figure : Examples of closing the cartridge door (your product might vary)

    Illustration of different ways cartridge doors close.
    NOTE: 

    To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

  2. Check the product control panel to see if the error message still displays.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step two: Check the cartridge door for obstructions

  1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

    NOTE: 

    Bits of paper, packing materials, and tape might prevent the door from closing completely.

  2. Remove any obstructions.

  3. Check the product control panel to see if the error message still displays.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step three: Reset the product

  1. Press the Power button () to turn on the product.

  2. Disconnect the USB cable from the back of the product.

  3. Disconnect the power cord from the electrical outlet.

  4. Disconnect the power cord from the product.

  5. Wait 30 seconds.

  6. Reconnect the power cord to the electrical outlet.

  7. Reconnect the power cord to the product.

  8. Press the Power button () to turn on the product.

  9. Reconnect the USB cable to the product.

  10. Check the product control panel to see if the error message still displays.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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