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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-17-2021 04:04 AM

HP Recommended
Product: Envy 5010

HP Envy 5010 is giving "Remove and reinstall print cartridge..." message.

I have tried the hard reset to no avail (including unplugging etc.). I have also replaced the cartridge with a new cartridge and I am still getting the same error message. Can anyone help please?

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1 REPLY 1

‎12-22-2021 01:17 PM - edited ‎12-30-2021 06:42 AM

HP Recommended

@CMa4

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and How to Remove and Reinstall Your Slide-in HP Ink Cartridges if the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.

 

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
 

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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