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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
dixn
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Solved!

region change (Asia -> Europe)

HP Recommended
HP Envy 4500
macOS 10.15 Catalina

Hello,
we want to use a HP Envy 4500 bought in Japan years ago now in Europe (Austria). I bought new inks: HP original 301 black and 301 tri-colour. Now the printer shows that the inks are not compatible.

I already tried to change the region via the online  printer config tool (from japanese to german) and I already installed the latest firmware (MKM1FN2025AR).

In another article I found out, that I need a support code from HP to "really" change the region.

 

Thank you & BR

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @dixn,

 

I'd like to help!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP  HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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