region settings hp8720

[hbo1]

Hello, I am trying to change the region settings so that my recently purchased ink catridges can work on an hp8720 from a different region. i am on a mac OS and the crtl. + shift step to change the region (described in other posts) does not seem to work. please help!

[A_Gayathri]

Hi @hbo1,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name , or simply click on this link.

Hope this helps! Keep me posted. 

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