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‎12-10-2021 10:50 PM

HP Recommended
Product: HP ENVY 4525 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hallo,

I recently moved from Germany to India and need regional reset on the HP ENVY 4525 All-in-One Printer for India. 

I was using the cartridges  65/304, in Germany.

In India, I was mentioned as HP 803 cartridges  compatible however, shows as not compatible. Was told as need regional reset. 

 

can you please help. 

 

Category:
7 REPLIES 7

‎12-11-2021 10:04 AM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎12-12-2021 05:38 AM

HP Recommended

Unfortunately hp support team didn't help.

When I contacted HP support team, they suggested to visit the local HP service center. but, when I visited local service center, they mentioned they are for only HW service and I need to call and take support from HP support team.  this is going in circles and not getting proper support from HP.  very bad service. 

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‎12-12-2021 09:24 AM - edited ‎12-12-2021 01:09 PM

HP Recommended

I have asked to have your case escalated.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎12-13-2021 02:27 AM

HP Recommended

thanks a lot

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‎12-13-2021 09:14 AM

HP Recommended

Hi @raghava123,

 

I'd like to help!

 

I understand you moved and the printer is not is accepting the new region cartridges.

  

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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‎12-15-2021 07:41 AM

HP Recommended

unfortunately the issue is still not resolved...very bad service from HP..

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‎12-16-2021 06:55 AM - last edited on ‎12-16-2021 09:39 AM by Moderator

HP Recommended

HP lost all professionalism. Even after 5 days of registering complaint, no one turned back to support .  

Case Number [Personal Information Removed]

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