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‎06-29-2021 09:50 AM

HP Recommended
Product: HP3830
Operating System: macOS 11.0 Big Sur

I'm having the same issues as lots of the posters.

I have reinserted and reinstalled the HP cartridge so many times.

Unplugged and reset the printer.

 

I'm still getting the same error message and haven't been able to print for a week.

 

please help.

kj

Category:
1 REPLY 1

‎07-02-2021 03:19 PM

HP Recommended

@salukijack

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:   

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Update the printer firmware

  • Click here to download and install the latest printer firmware from your MAC.
  • Click here to know different methods of updating printer firmware.

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

ECHO_LAKE
I am an HP Employee

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