remove enable HP instant ink from startiing when I start my printer

[annregina]

I reset the printer  to factory settings. I started the printer, it hung up on requiring enrollment to instant ink, I can not get to the screen on the printer to restore the network. No error messages. No update required . Printer is wireless

[Irfan_06]

Hi @annregina,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with using your printer after performing a factory reset.

Please follow the steps below to connect your printer to the network again as the printer was reset to factory defaults.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

4) If you are not able to access the printer to perform the above steps, remove the instant ink cartridges and then perform the above steps again.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support