replaced both yellow and magenta cartridges on a MFP M277dw printer with genuine HP 201x cartridges

[swaiss1]

replaced both yellow and magenta cartridges on a MFP M277dw printer with genuine HP 201x cartridges and get a cartridge is imcompatible message (same cartridge old as new)

[Irfan_06]

Hi @swaiss1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your printer cartridges.

Kindly refer to the steps from this link to troubleshoot and let me know if that resolves the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[swaiss1]

All three cartridges had a statement saying "Intended for distribution and use within the appointed territory in Europe Russia, CIS, Middle East, and Africa only. Unauthorized distribution may result in legal action." Got them from Amazon. Certainly hope they return my money.

[Irfan_06]

Hi @swaiss1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support