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‎06-24-2024 11:23 AM

HP Recommended
Operating System: Other

I have a HP wireless inkjet printer that uses ink cartridge number HP564.  When I first replaced the cartridges, it worked fine; now when I print it will only print color, not black and white.  I went into my setting and selected black and white; this did not work.  What should I do?

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1 REPLY 1

‎06-26-2024 10:04 AM

HP Recommended

Hi @BoneFaye,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the ink cartridges.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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