return defective printer cartridge

[kdkdkdkd]

Purchased a HP 61 color cartridge that does not work.  Did all the trouble shooting .  Tried it on another identical printer and does not work.  Would like to return it for refund or replacement.

[Sneha_01]

Hi @kdkdkdkd ,

We apologize for the inconvenience, but it seems that the issue needs a  replacement.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Suppor

[kdkdkdkd]

Thank you for your response.  Unfortunately the serial number is only accepted if the printer is still under warranty. Mine is not.  It is the printer cartridge that is defective not the printer.  At this point I am stuck with an unusable $57 color cartridge.