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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Nicoleta1
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set up cartridges not provided for hp envy 6020 - can I bypass them ?it s first installation

HP Recommended
hp envy 6020
Microsoft Windows 10 (32-bit)

Hello everybody!

i have bought a hp envy 6020 without the setup cartridges; later I bought the tricolor and bw cartridges but they do not work; can anybody help me to bypass the setup cartridges and finish the installation process in order to print a test page?

thanks a lot!

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Nicoleta1

 

Welcome to the HP support community.

 

I see that you want to bypass the setup cartridge and complete the printer setup.

There is no option to bypass the setup cartridges in this printer model.

The SETUP ink cartridges that came with the printer must be used to set up the printer for the first time. SETUP ink cartridges are specially designed to set up and calibrate ink levels on a new HP printer or a replacement printhead kit. SETUP ink cartridges cannot be purchased from retailers. If the printer came without SETUP ink cartridges, return it to the retailer. You cannot reuse SETUP ink cartridges to set up a new printer or a replacement printhead.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me knowhow it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

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