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‎09-07-2024 11:08 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Hi I have always bought third party ink and suddenly will not work with ink from amazon How can i get it to work it shows firmware available but when i try to update or download it says all is up to date Can someone tell me how to get this to work?

Category:
1 REPLY 1

‎09-09-2024 02:44 PM

HP Recommended

Hi @sandyinflorida ,

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

click here and please check HP Printers - Dynamic Security enabled printers

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping


A_Gayathri
HP Support Community Administrator.
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