test page prints but not documents. Ink cartridge is new.

[SimonOC7]

test page prints but not documents. Ink cartridge is new.

[VikramTheGreat]

Hi @SimonOC7,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the update. Since your HP DeskJet 2742e All-in-One can print a test page but not regular documents on Windows 11, that means the hardware is fine, and the issue is likely software-related, possibly with the print spooler, driver, or settings. Here's how to fix it:

Step-by-Step Fix:

1. Restart the Print Spooler

This clears any stuck jobs or corrupted queues.

• Press Windows + R, type services.msc, and press Enter
• Find Print Spooler
• Right-click it → Restart

2. Set Your HP Printer as Default

• Press Windows + I → go to Bluetooth & devices > Printers & scanners
• Select your HP DeskJet 2742e
• Click Set as default

3. Reinstall or Update the HP Printer Driver

• Go to Device Manager
• Expand Printers, right-click your HP DeskJet 2742e, and choose Uninstall device
• Then reinstall the driver using HP’s full software package:
  🔗 HP DeskJet 2742e All-in-One Printer Software and Driver Downloads | HP® Support

4. Try Printing from a Different App

• Try printing from Notepad or WordPad
• If it works there but not in Word or Chrome, the problem may be app-specific (e.g., corrupted Office install)

5. Run HP Print and Scan Doctor( HP  Smart App)

This tool automatically diagnoses and repairs common printing issues.

• 🔗 HP Smart - Free download and install on Windows | Microsoft Store

6. If the Problem Persists:

• Go to Control Panel > Devices and Printers
• Right-click your HP printer → Printer properties
• In the Advanced tab, ensure Spool print documents is selected, and Start printing immediately is checked
• Then, in the Ports tab, make sure the correct USB or Wi-Fi port is selected

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support