• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-30-2025 06:39 PM

HP Recommended
Product: HP Officejet Pro 8100 ePrinter - N811a/N811d

the black ink cart, even though it is brand new still shows empty on the printer

Reply
3 REPLIES 3

‎05-30-2025 06:40 PM

HP Recommended

the black ink cart, even though it is brand new still shows empty on the printer

Reply
Was this reply helpful? Yes No

‎05-30-2025 06:56 PM

HP Recommended

new black ink cart, however the printer show empty

Reply
Was this reply helpful? Yes No

‎06-01-2025 08:59 PM

HP Recommended

[Please do not post multiple posts on the same subject.   If needed, you could use the "edit" function to add information initially missing.]

 

What exactly is the error message on the printer?  Is the black cartridge an HP or a third-party? 

 

If the cartridge is a third-party one that had previously been printed til the ink was low, then the cartridge status would have been marked as empty.  I do not know of a way to reset this, you would need to contact your supplier.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.