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‎04-20-2022 04:17 AM - last edited on ‎04-20-2022 09:11 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9010 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hi.  I am getting an error message.  "The print carriage cannot move".  I have gone through the suggested "fix"steps unsuccessfully.  any ideas on how to solve this?

Category:
4 people had the same question
1 REPLY 1

‎04-24-2022 12:34 PM

HP Recommended

@MBC6

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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