there is a problem with the supply system . Changing the cartidge didnt fix it

[JD628]

HP9018E- getting the error "there is a problem with the supply system . "  Changing the cartridge didn't fix it 

[Sneha_01]

Hi @JD628,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're getting the "There is a problem with the supply system" error on your HP 9018 printer, and changing the cartridge didn’t resolve the issue, try the following steps:

1. Check Ink Cartridge Installation

• Remove and Reinstall: Carefully remove the ink cartridges and reinstall them, ensuring they are seated correctly and locked into place.
• Use Genuine HP Cartridges: Make sure you are using genuine HP ink cartridges, as non-HP cartridges can sometimes cause errors.

2. Inspect the Cartridge Contacts

• Clean Contacts: Use a lint-free cloth or a cotton swab slightly dampened with distilled water to gently clean the copper contacts on the cartridges and the printer’s cartridge holders. Ensure they are dry before reinstalling.

3. Reset the Printer

• Power Cycle: Turn off the printer, unplug it from the power source, wait for 60 seconds, then plug it back in and turn it on.
• Hard Reset: With the printer on, unplug it, then remove the cartridges, and while it's unplugged, press and hold the power button for 15 seconds. Plug it back in, reinstall the cartridges, and turn it on.

4. Check for Paper Jams or Obstructions

• Inspect the printer for any paper jams or foreign objects that may be causing a disruption in the supply system.

5. Update Printer Firmware

• Connect the printer to your computer and check for firmware updates using the HP Smart app or the HP website. Updating the firmware can resolve various issues.

6. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can diagnose and fix many printer issues automatically.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support