trying to reload laserjet tank

[lrs808]

I'm trying to reload my laserjet tan and the switch wont turn

[lrs808]

Forgot to add HP LaserJet Tank 2504dw 

[Hawks_Eye]

Hi @lrs808 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating this must be—especially when the HP LaserJet Tank 2504dw refill switch refuses to turn. Let's go through some troubleshooting steps to resolve this issue.

Step-by-Step Troubleshooting for Refill Switch Not Turning

1. Ensure Proper Refill Cartridge Alignment

• Make sure the HP refill bottle is correctly positioned.
• The nozzle should be fully inserted into the refill port.
• If the bottle isn’t aligned properly, the switch may not unlock.

2. Check for Residual Ink Blockage

• Sometimes dried toner or ink residue can prevent the switch from turning.
• Use a lint-free cloth to gently wipe around the refill port.
• If possible, use compressed air to clear any debris.

3. Apply Gentle Pressure to the Switch

• Try pressing down slightly on the switch while turning.
• Avoid excessive force, as this could damage the mechanism.

4. Perform a Printer Reset

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds, then plug it back in and turn it on.
• This can help clear any internal errors affecting the refill mechanism.

Let me know if you need further clarification! I know how frustrating printer refill issues can be, but hopefully, this gets your HP LaserJet Tank 2504dw back to working properly. 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[lrs808]

Hawks_Eye,

Thanks for the response and apologies in the delay in reply but had to wait for the weekend to try.  I tried doing the steps you mentioned and even opened a second toner refill with no success.  Are the refills one try?  Once I try loading it locks?  any other suggestions would be greatly appreciated.  Thanks and have a great weekend.

Best regards,

Lance Sato

[Hawks_Eye]

@lrs808 

It sounds like the HP LaserJet Tank 2504dw refill switch is stuck, even after trying a second toner refill. Here are a few additional steps to troubleshoot:

Additional Troubleshooting Steps

 

1. Confirm Refill Lock Mechanism

• Some HP toner refill systems lock after an unsuccessful attempt.
• If the refill bottle was inserted incorrectly, the mechanism may have engaged prematurely.
• Try gently wiggling the bottle while turning the switch.

 

2. Check HP’s Official Troubleshooting Guide

• HP has a troubleshooting page for LaserJet Tank printers that may provide additional solutions.

 

3. Inspect for Mechanical Blockage

• If the switch won’t turn, there may be toner residue or plastic misalignment.
• Use compressed air or a soft brush to clean around the refill port.

 

If none of these steps work, reaching out to HP Customer Support or a local repair center may be the best option. 

Let me know if you need further assistance! Hopefully, we can get your printer back to working properly.

Regards,

Hawks_Eye