use new cartridges for set up

[paigeblackwelde]

My HP Office Jet Pro 9051e will not print and gives them message "Use new cartridges for start up"  I am using HP instant ink.  I messaged and called Help, no one could resolve. My case number is [Personal Information Removed].  I was sent all new ink cartridges, still not resolved.  I cleaned contact and ink as suggested.  I believe this is known issue.  What is the solution?

[Irfan_06]

Hi @paigeblackwelde,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the step "How do I fix 'Incompatible Cartridge' and other cartridge errors?" from this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support