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‎06-26-2023 05:41 PM

HP Recommended
Product: HP LaserJet Pro MFP M127fw

Got install black cartridge message on printer screen

Went to store and didn't find  HP laserjet 127 cartridge but internet said HP laserjet 83A cartridge would substitute

Bought 83A and installed it properly

Did all the trouble shooting steps listed

Still getting install new cartridge message

Category:
1 REPLY 1

‎06-28-2023 10:27 PM

HP Recommended

Hi @buggerbear,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you using HP's original ink cartridge?

 

I see that the cartridge you are using is correct.

Perform the steps from this document and see if that works. 

 

Update firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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