using HP Original Ink 952XL Black in HP8710 All in One. New cartridge from Staples error "outdated"

[humanhelp]

Why is HP Original Ink cartridge 952XL Black suddenly incompatible with HP8710 All in One 

[Raj_05]

Hi @humanhelp,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering an "outdated" error message with a new HP Original Ink 952XL Black cartridge in your HP8710 All-in-One printer, there are a few possible reasons for this issue. Here are some troubleshooting steps you can try.

Check Cartridge Compatibility:

• Make sure that the ink cartridge is compatible with your HP8710 printer model. HP printers are designed to work with specific cartridges, and using incompatible cartridges can lead to errors.

Update Firmware:

• Ensure that your printer has the latest firmware installed. HP often release firmware updates to address compatibility issues and improve performance. Visit the HP support website, locate your printer model, and download and install the latest firmware for your printer.

Reinstall Cartridge:

• Try removing the ink cartridge and reseating it in the printer. Make sure it is securely and correctly installed.

Clean Contacts:

• Check the contacts on both the ink cartridge and the printer. Clean them gently with a lint-free cloth or cotton swab to ensure there is no dirt or debris interfering with the connection.

Power Cycle:

• Turn off your printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Power on the printer and check if the error persists.

Check Expiry Date:

• Verify that the ink cartridge is not past its expiration date. Ink cartridges typically have a limited shelf life, and using an expired cartridge may result in errors.

Verify Authenticity:

• Ensure that the ink cartridge is genuine and not a counterfeit product. HP provides tools and methods for users to verify the authenticity of their ink cartridges.

Check for Recalls:

• Occasionally, there may be recalls or issues with certain batches of cartridges. Check the HP website for any recalls or updates related to your specific ink cartridge.

Remember to follow the HP guidelines and recommendations throughout the troubleshooting process.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support