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‎12-28-2020 08:24 AM

HP Recommended
Product: HP 62XL black ink cartridges
Operating System: Microsoft Windows 10 (64-bit)

I'm going to try this again.  Has anyone ever benefited from the warranty on HP ink cartridges?  I posted this before and after numerous messages the regional HP rep mis-read my problem and told me my printer was out of warranty and he apparently closed the case without allowing me to respond.  It is not a printer problem.  It is a problem with two ink cartridges from a multi-pack.  Has anyone been successful in claiming bad HP ink cartridges??

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1 person had the same question
1 REPLY 1

‎01-07-2021 06:54 AM

HP Recommended

@PennsylvaniaPat

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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