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‎02-13-2025 08:59 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

when i registered, for ink it say i was in 3mos. trail.. but now i check my bank and i was charge of $24 and some change which is my plan that i pick is the $6.99 only?? why am i charged with $24? please help and i tried call the support but none of them answers me it always the AI? i want to address this to an agent or a real person thanks... help please and thankyou

Category:
1 REPLY 1

‎02-18-2025 12:32 PM

HP Recommended

@GEH_GINES, Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you.

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

 

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

 

 

Take care and have a great day ahead!

 

Best Regards,

ZOEY7886
I am an HP Employee

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