won't print in colour but copies in colour

[May4853]

printer won't print in colour but copies in colour

[Raj_05]

Hi @May4853,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2710e All-In-One Printer prints in black and white but copies in color, here are some steps you can take to troubleshoot the issue.

Check Printer Settings:

• Ensure that the print settings are set to color. Go to the print dialog box from your application and check the print preferences to make sure that color printing is enabled.

Update Printer Drivers:

• Make sure you have the latest drivers installed for your printer. You can download the latest drivers from the HP Support website.

Use HP Smart App:

• Try printing using the HP Smart app. Sometimes, the app can provide better control over print settings compared to the default print options.

Check Ink Levels:

• Make sure that the color ink cartridges are not empty. If they are low or empty, replace them.

Run Printhead Cleaning:

• Use the printer’s maintenance tools to clean the printhead. This can often resolve issues related to color printing.
• Go to your printer’s control panel or the HP Smart app and find the printhead cleaning option under maintenance or settings.

Reset the Printer:

• Sometimes, resetting the printer can resolve printing issues. Turn off the printer, unplug it from the power source, wait for about a minute, and then plug it back in and turn it on.

Print a Test Page:

• Print a test page to check if the issue persists. This can help determine if the problem is with the printer or the document you are trying to print.
• You can usually print a test page from the printer’s control panel or the HP Smart app.

Check Software/Application Settings:

• If you are printing from a specific application, check the print settings within that application to ensure it is set to print in color.

Firmware Update:

• Ensure that your printer’s firmware is up to date. Firmware updates can fix various issues and improve the printer’s performance.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support