won't print

[Liz299]

I installed a new black HP cartridge and nothing will print.

I turned on and off

I cleaned inside

I cleaned printer heads

[Sneha_01]

Hi @Liz299,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer isn’t printing after installing a new black cartridge, even though you’ve tried basic troubleshooting like turning it on and off, cleaning the interior, and the print heads, there are several other steps you can take to resolve the issue. Here’s a comprehensive guide to help you get your printer working again:

1. Check Cartridge Installation:

• Proper Installation: Ensure that the new black cartridge is properly installed. Sometimes, cartridges might seem installed but aren’t fully seated. Remove the cartridge and reinsert it, making sure it clicks into place.
• Protective Tape: Verify that any protective tape or plastic covering on the cartridge has been removed. New cartridges often come with a strip of tape that needs to be removed before installation.

2. Check Cartridge Compatibility:

• Correct Cartridge: Confirm that you have installed the correct cartridge for your specific printer model. Using the wrong cartridge can cause printing issues.

3. Check Ink Levels and Cartridge Status:

• HP Software: Use the HP Smart app or your printer’s control panel (if available) to check the ink levels and cartridge status. Sometimes, new cartridges can be faulty or improperly recognized.
• Ink Flow: Ensure there are no obstructions or issues with the ink flow. Some cartridges might need a short period to start working properly.

4. Run Printer Diagnostics:

• Printer Self-Test: Many printers have built-in diagnostic tests or print head alignment tools. Consult your printer’s manual for instructions on running these tests.
• HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool, which can diagnose and fix many printing issues.

5. Check for Printer Errors:

• Error Messages: Look for any error messages or warning lights on your printer’s control panel. These messages can provide clues about what might be wrong.
• Display Panel: If your printer has a display panel, check for any prompts or instructions related to the new cartridge or print status.

6. Perform a Print Head Cleaning:

• Software Cleaning: Most HP printers have a cleaning function accessible via the HP Smart app or printer software on your computer. Running this cleaning cycle can help clear any blockages.
• Manual Cleaning: If the software cleaning doesn’t work, you can manually clean the print heads. Follow the instructions in your printer’s manual for this process, as it often involves removing the print head and gently cleaning it with a lint-free cloth and distilled water.

7. Check Printer Settings:

• Print Settings: Make sure that the print settings on your computer are configured correctly. Check that you are not set to print in “Draft” mode or “Grayscale” if you’re trying to print in color.

8. Update or Reinstall Drivers:

• Driver Update: Go to the HP support website, download the latest drivers for your printer model, and install them. Outdated or corrupted drivers can sometimes cause printing issues.
• Reinstallation: Uninstall the printer software and drivers from your computer, then reinstall them from the HP website.

9. Perform a Printer Reset:

• Factory Reset: As a last resort, you might consider performing a factory reset on your printer. Refer to the printer’s manual or HP’s website for instructions on how to reset your printer to its factory settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support