wrong cartridges purchased

[cpayne3]

Hello,

I bought 2 302 ink cartridges for my printer thinking they were the right ones but I now know I need the 301 cartridges. Ink is quite expensive so I don't really want to buy another set. I can't return them to the retailer as the packaging is not in its original state and I do not have the receipt. I have tried to use the HP virtual agent tom solve my problem but it didn't help. Is there anyway I can change the ink with HP? If so, how do I go about doing so?

Thanks in advance,

Caitlin Payne

[KrazyToad]

@cpayne3

Welcome to HP Support Community

I understand your concerns and frustrations

For such concerns I would request you to contact HP Support in your region

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.