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03-15-2022 07:49 PM
I have a 6978 all in one printer that I am using wirelessly with my iMac (OS 11. 6)
I first encountered the 0x6100004a error/issue in January. I went through the troubleshooting steps on the HP site and resolved the issue.
Yesterday, I noticed the paper jam error message was back so I powered off the printer and turned it back on to receive the 0x6100004a error.
I completed the steps here: https://support.hp.com/in-en/document/ish_2836202-2836250-16 but that didn't fix the problem.
I also removed the plug from the printer and the wall and plugged it back in (after waiting 30 seconds) and I have restarted my computer and modem.
I also tried to download and install the firmware update but got a message that the packet does not include an update for my device.
Any assistance anyone could provide would be appreciated.
03-19-2022 02:55 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer.
I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted for further assistance.
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