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‎05-02-2022 07:04 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

Help! I am getting this message “There is a problem with the printer or print system. Turn the printer off, then on. If you continue to get this message, contact HP. 0x6100004a.”

The printer will not turn off. I need to unplug it. Then it says it was not shut down correctly. It says to clear paper jam. There is no paper jam. 
is there anyway to fix this problem?

Category:
4 people had the same question
1 REPLY 1

‎05-05-2022 02:37 PM

HP Recommended

@Trinity0039

 

Welcome to the HP support community.

 

I understand that you are getting a 0x6100004a error on the printer. I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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