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11-14-2022 02:45 PM
We are getting the following error : 0xc6fd0602
To give you more context, we had to open up the printer (HP PageWide Pro 477dw) because a sticker label got stuck in the printer. We managed to remove the sticker label but afterwards we got another issue :
0xc6fd0602. When disassembling the printer also the printer head was removed.
We already tried the following without success:
- Hard reset
- Turn off, unplug and restart
All suggestions are welcome.
11-20-2022 08:46 AM - edited 11-20-2022 12:34 PM
Recheck all of the cabling that plugs into the main board, in particular the flat cables to ensure they are seated properly and any locks on connectors are engaged.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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