120g paper jams

[Seylione]

Trying to print photos on 120g paper (Claire fontaien DCP). 

Wont take the paper,

If I push it, it jams

Too thick? but its not mentinned in the printer's description

[Dragon-Fur]

@Seylione 

Welcome to the HP Community Forum.

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@Seylione wrote:

Product: HP ENVY Photo 6232 All-in-One Printer

Operating System: Microsoft Windows 10 (64-bit)

Trying to print photos on 120g paper (Claire fontaien DCP). 

Wont take the paper,

If I push it, it jams

Too thick? but its not mentinned in the printer's description

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I am not familiar with the paper -- the paper weight is within what the printer can handle.

Printer generally handles non-HP brand paper that is high-quality and meets the specifications for paper size, type, and print surface.

True - pushing paper into the printer can cause the printer to jam.

True - the Specification document does not include this information.

Example:  Product Specifications for the HP ENVY Photo 6232 All-in-One Printer (K7G26B)

For this printer series:

Media Size (facet)	Letter; A4; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 12.2 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 355 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

NOTES

HP Brochure / Professional paper is typically 180 gsm.

HP Presentation paper is 120 gsm.

Preparation

Load the paper into the printer using the instructions in the User Guide.

Example - Pages 16-17

Next,

Alert the printer to the paper change / loaded paper.

Watch for a message after the paper is loaded and the tray is closed

and

"Change or retain the paper settings on the printer display"

OR -- if available, use the Embedded Web Server (EWS) to change / update / check the paper size / type - Tray and Paper Management.

General Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper

Retain_Printing_Preferences_17

Next,

The rest of "what to do" depends on several factors, including:

• Whether the Full Feature Software / full driver printer software is installed
• The software / application program you are using to open, view, configure, and submit the job to the printer
• The job / shortcut settings - how and whether configured and compatible

If you need more help, let us know -- provide as many details as you think would be helpful to explain what you are doing.

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