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Laserjet Managed E60155

I am getting intermittent 13.B2.D2 jams. I have replaced the pickup and separation rollers, the feed assembly and the main drive assembly but still get the intermittent jams. Any  help or suggestions are appreciated.

1 REPLY 1
HP Recommended

Hi Datamax1,

 

Do you get a jam error only when sending a duplex print job?

Is it working ok when printing single sided?

Have you tested tray 1, if it prints without jamming ?

 

You can also consider using good quality paper, fresh out of a new ream. It is not uncommon that bad quality paper or poorly stored paper causes paper jams, especially when printing 2-sided.

 

I hope this helps

Cheers



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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