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12-20-2021 01:01 PM
I am getting intermittent 13.B2.D2 jams. I have replaced the pickup and separation rollers, the feed assembly and the main drive assembly but still get the intermittent jams. Any help or suggestions are appreciated.
12-24-2021 02:34 AM
Do you get a jam error only when sending a duplex print job?
Is it working ok when printing single sided?
Have you tested tray 1, if it prints without jamming ?
You can also consider using good quality paper, fresh out of a new ream. It is not uncommon that bad quality paper or poorly stored paper causes paper jams, especially when printing 2-sided.
I hope this helps
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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