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02-28-2022 11:34 AM
Hi so i got a 60055 with the above jam code that will not clear. Tried 2 different fusers , and checked for any remaining paper anywhere in the path (which i cannot find any), but error still will not clear. According to the CPMD it is pointing to the fuser loop sensor ps4500. Which in the pick for that error , looks like a sensor on the left side that a cam disk actuator would mate with when the fuser is installed. But something seem odd about this , wondering if anyone has come across this type of error on this model at all, any help appreciated.
03-17-2022 02:45 PM
Please clarify this, if you turn the printer off and then on, does the error show right away or only after you try to print? If it shows immediately then you likely have jammed or defect sensor, use the diagnostics to test sensor in the printer. If the error only shows when you go to print, I would suspect that you might have worn or damaged feed rollers. Try printing from Tray 1 to see if you get the same results.
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