13 x 18 photo paper

[Greg104]

Hi advice please just tried loading Koala Photo paper into my machine and it is to tight width wise and wont load to print. will I have the same issue if i pirchase HP photo paper 13 x18 cm paper or is my machine defective in regard to load tray width ?  4 x 6 " load and prints perfectly

[Dragon-Fur · Accepted solution]

@Greg104 

The printer is not likely defective.

Product Specifications for the HP ENVY Photo 6234 All-in-One Printer (K7S21B)

See the section on Paper Handling

Many printers with a little photo tray only support the smaller paper in that tray.

Load your 13x18 cm paper into the main paper tray

Remember to change the print settings on the printer display panel and within your print software.

Examples...

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

Set the Preferences - Windows

1. Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings
• If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save under a new name
• Click OK to save the setup

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 6234 All-in-One Printer 

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[Greg104]

Thank you did not think about using main tray Doh !

[Dragon-Fur]

@Greg104 

You are welcome.

You are not the first one.  Sometimes the User Guide or Specs clarify, sometimes not.

People tend to think, "Yeah!  Little Paper!  Photo Tray".

Perfectly normal.  Smiling.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology