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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- 300gr card

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09-09-2022 04:29 AM
why does my hp office jet pro 7720 wide format all in one series keep getting paper jam when trying to print on 300gsm ,works ok on 250gsm card and other photo paper.
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Accepted Solutions
09-09-2022 06:57 AM
Welcome to the HP Community Forum.
The 300 gsm paper is too heavy for the printer.
This is a hardware limitation and cannot be corrected by using different software.
The Specifications are unfortunately missing this important detail.
Product Specifications for the HP OfficeJet Pro 7720 Wide Format All-in-One Printer (Y0S18A)
Here is the information:
Media Size | Letter; A4; Legal; B5; Tabloid; A3 |
Media Sizes Custom (imperial) | 3 x 5 to 11.7 x 17 in |
Media Sizes Custom (metric) | 76 x 127 to 297 x 420 mm |
Media Types | Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper Thick, Plain Paper Light/Recycled |
Media Weight Recommended (imperial) | 16 to 28 lb, bond |
Media Weight Recommended (metric) | 60 to 105 g/m² |
Media Weights Supported, By Paper Path (Imperial) | 9 to 66 lb bond (plain media) |
Media Weights Supported, By Paper Path (metric) | 34 to 250 g/m² |
General Information - Paper Types
Presentation Paper > 120 gsm
Brochure Paper / Professional Paper > 180 gsm
HP Card Paper > (not listed here but typically supported when Brochure paper is supported): 200 gsm / 110lb Index
HP Photo paper > to 250 gsm
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 7720 Wide Format All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
09-09-2022 06:57 AM
Welcome to the HP Community Forum.
The 300 gsm paper is too heavy for the printer.
This is a hardware limitation and cannot be corrected by using different software.
The Specifications are unfortunately missing this important detail.
Product Specifications for the HP OfficeJet Pro 7720 Wide Format All-in-One Printer (Y0S18A)
Here is the information:
Media Size | Letter; A4; Legal; B5; Tabloid; A3 |
Media Sizes Custom (imperial) | 3 x 5 to 11.7 x 17 in |
Media Sizes Custom (metric) | 76 x 127 to 297 x 420 mm |
Media Types | Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper Thick, Plain Paper Light/Recycled |
Media Weight Recommended (imperial) | 16 to 28 lb, bond |
Media Weight Recommended (metric) | 60 to 105 g/m² |
Media Weights Supported, By Paper Path (Imperial) | 9 to 66 lb bond (plain media) |
Media Weights Supported, By Paper Path (metric) | 34 to 250 g/m² |
General Information - Paper Types
Presentation Paper > 120 gsm
Brochure Paper / Professional Paper > 180 gsm
HP Card Paper > (not listed here but typically supported when Brochure paper is supported): 200 gsm / 110lb Index
HP Photo paper > to 250 gsm
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 7720 Wide Format All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
09-09-2022 10:37 AM
You are welcome.
I am sorry it was not an answer you might have liked better.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"