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HP Recommended
HP Deskjet Plus 4155
Microsoft Windows 10 (64-bit)

I just hooked up a HP Deskjet Plus 4155. I cannot get it to print. I installed smart software as directed. The paper pickup rollers sound like they are turning, but no paper is being picked up. please help me.   thanks

1 REPLY 1
HP Recommended

@skeeterpoint, Welcome to  HP Support Community!

 

What happens when you make photocopies on the printer?

Is there any error when you try to print? 

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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