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HP Recommended
Microsoft Windows 11

4301 edw printer jams when printing on both sides

2 REPLIES 2
HP Recommended

If this is a brand new unit, it is possible that the duplex diverter was dislodged during shipping. This requires disassembly to re-seat the diverter. If new, this would be covered under warranty.

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HP Recommended

This printer printed both sides for a couple of months, and then the problems started.

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