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HP Recommended
HP Recommended
has it ever worked? if not, it is possible that a paper guide was dislodged during shipping, this is a known issue and any HP repair center should be able to assist you under warranty, assuming the product is still covered under warranty. If not under warranty, open the back and look for loose guides.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Download the repair manual here https://kaas.hpcloud.hp.com/pdf-public/pdf_9452560_en-US-1.pdf
It should give you some guidance on what the back guides are supposed to look like.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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